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Customer Communications Manager

A brilliant opportunity for a communications manager to join us for a very exciting time in our business.

Posted on:
August 5, 2019
Closing date: 
August 30, 2019

Role: Customer Communications Manager

Reporting to: Sales Manager

Salary: Market competitive package including participation in The Yield’s employee share options plan.

Hours: 6-month contract, 3-4 days per week with flexible options (transition to permanent full time in 2020 also an option).

Location: Sydney

About us

The Yield is hiring. Come join us change the face of agricultural technology and help feed the world without wrecking the planet. We are looking for a person who is passionate about customer communications.  

The Yield is an Internet of Things (IoT) agriculture technology company.  We take the guesswork out of growing. We help improve customers’ yields by providing on-farm sensors and a customised information service to make faster decisions.

The world needs to produce 60% more food by 2050 to feed the planet at a time of unprecedented resource constraints and the impact of climate change. Our aim is to be a global leader in intelligent solutions in the food industry. We are developing our IoT solutions in Australia before scaling aggressively globally.

The Yield has a highly focused team that brings together world-leading agriculturists, scientists and technologists. We partner with some of the global giants of technology services like Bosch, Intel and Microsoft. We have a strong commitment to open innovation and collaboration both internally and externally.

Our founder and Managing Director has spent her life time promoting inclusion and diversity at work. Our business is committed to creating the right culture, systems and flexibility for everyone regardless of gender, race, ethnicity, disability or sexual orientation to thrive and reach their full potential. We were awarded the Australian Information Industry Association (AIIA) inaugural #TechDiversity award in 2016 in recognition of our achievements.


The purpose of this role is to deliver for a range of strategic communications activities to support The Yield products, services and company.  

With an aptitude for all thing’s communications, this broad role is responsible for delivering various key content pieces aligned to the product roadmap and customer journey. Encompassing, all aspects of modern communications including content development, website, social media, collateral, media relations and stakeholder communications, this exciting and varied role will suit a self-starter with ideas, outstanding written and verbal skills and the ability to wear many hats.

Some interstate travel may be required.


Reporting directly to the Sales Manager, the Customer Communications Manager has responsibility for:

  1. Owning website activity and regular content updates  
  2. Driving social engagement across LinkedIn and Twitter and maintain a positive brand for The Yield
  3. Supporting product releases, market alignment and market awareness
  4. Developing and maintaining marketing collateral and digital assets in line with the brand
  5. Managing external creative resources, contractors and third parties to produce assets, including videos and animations
  6. Managing and approving public-facing written content to ensure correct market positioning
  7. Managing customer communications content, such as FAQ and issues resolution
  8. Writing and distributing regular, strategic communications to The Yield database including investors and customers
  9. Providing guidance and support to CEO on public messaging, issues management, executive level speaking opportunities and messaging for corporate speaking events


To be successful in this role you must have:

  1. A minimum of 5-7 years’ experience across Communications, PR and stakeholder management (in agriculture or software related industry/organisation highly desirable);
  2. Be confident to drive relationships and initiatives inside and outside of the organisation, including with key corporate customers, investors and the media;
  3. Exceptional writing, editing and proof-reading skills, with strong creative ability;
  4. The ability to work autonomously and as part of a dynamic team;
  5. A willingness to wear many hats and roll with the fast-paced, ever-evolving nature of a technology start-up;
  6. Demonstrate an ability to take ownership of outcomes, budget and manage execution of plan activities.


You will have a degree or tertiary qualification in relevant disciplines or equivalent experience.

More about you

You are an outstanding communications professional comfortable dealing with sophisticated corporates and a knack for developing clear, concise and authentic communications for a variety of stakeholders. With the confidence to build and maintain key relationships inside and outside the business, you will be a strategic thinker willing to roll up the sleeves to execute on our annual delivery plans. You thrive in an environment of rapid change and innovation. You aren’t afraid to take responsibility for your work, to stretch yourself and to be challenged. We also hope you love all things agriculture and can relate to producers across the value chain.

More about us

We are looking for talented women and men who share our passion and hire on both skills and values. We are a truly diverse company and are actively striving to be an industry leader in building inclusive technology teams. We offer a supportive and flexible working environment, including giving our staff the tools needed to work remotely.  

Please email your CV and covering letter to recruitment@theyield.com with "Customer Communications Manager" as the subject line to apply.

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