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Project / Customer Success Manager - AgTech

An exciting opportunity for an experienced Project Manager seeking a broad, customer focussed role in a small, high growth business.

Posted on:
March 23, 2021
Closing date: 
April 2, 2021

Role: Customer Success Manager

Reporting to: Operations Manager

Salary: A market competitive package including participation in The Yield’s employee share options plan

Hours: Permanent Full Time

Location: Sydney


About us

The Yield is an Australian agricultural technology aiming to be a global leader in intelligent solutions in the agriculture and food industries, and whose vision is to feed the world without wrecking the planet.

It plans to do this by providing scalable digital technology that is designed with and for growers, reducing uncertainty created by weather to optimise and de-risk production in the agri-food supply chain. Our highly focused team brings together world-leading agriculturists, scientists, and technologists, and we partner with some of the global giants of technology.

Role

We are looking for an experienced, technology-focussed project manager to manage the delivery of multiple customer contracts. Reporting to the Operations Manager, the role is responsible for ensuring the successful delivery of all customer projects.

The Customer Success Delivery Manager will work closely with multiple stakeholders in the organisation to manage new and existing customer projects ensuring a high level of customer satisfaction throughout.

In this role, they will manage the handover of any new contract from the sales team to the customer success team, bringing together the relevant team members for an internal project kick-off. They will be responsible for preparing project schedules and working with the appropriate team members to generate work breakdown structures.

Throughout the project they will track the progress of milestones and deliverables across multiple teams, producing reports and dashboards to communicate project status to both internal and external stakeholders via project meetings, go-to-market meetings, and customer delivery meetings. In addition, they will continuously identify and mitigate any risks and keep communication channels open with all stakeholders.

Upon project completion they will then manage the handover from project to business as usual.

This role requires an individual with a willingness to work within a team that places a core emphasis on customer led outcomes and has the ability to multi-task, managing various projects and elements simultaneously.

Responsibilities  

The Customer Success Delivery Manager is responsible for:

  • The delivery of multiple customer delivery projects, including the preparation and maintenance of project plans.
  • Managing and leading multi discipline project teams, including coordinating with external customer teams on joint deliverables.
  • Assessing the change impacts and readiness of our customers, including working with both customer and internal teams to deliver successful outcomes including commercial benefits through a change management framework.
  • Developing project and change management strategies and tactics to support successful delivery of our solution to address customer objectives.
  • Creating, updating, and managing project reports and dashboards for both internal and external stakeholders, along with identifying and mitigating project delivery timing, quality, and resourcing risks.
  • Identifying, analysing and preparing risk management tactics, enabling the delivery of these through the relevant teams.
  • Playing a key role in the definition, development, and adoption of our project delivery methodology.

Skills

To be successful in this role you must:


  • Be confident to drive relationships and initiatives inside and outside of the organisation, including with key corporate customers and partners.
  • Possess high-level relationship-building and interpersonal skills underpinned by an exceptional social and emotional intelligence.
  • Listens and communicates effectively and persuasively across a diverse set of stakeholders, including the ability to manage conflict, build consensus, and facilitate problem-solving and collaboration.
  • Thrives in creating systems and order in a fast-paced and rapidly changing environment underpinned by the latest technology.
  • A demonstrated commitment to diverse and inclusive teams and in a values-based culture.
  • Practitioner of various project and change management methodologies such as, SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall.
  • Tools: Smartsheet, JIRA, PowerPoint, Excel, Word.


Qualifications

  • You will have a degree or tertiary qualification in relevant disciplines or equivalent experience.


More about us

We are looking for talented women and men who share our passion and hire on both skills and values. We are a truly diverse company and are actively striving to be an industry leader in building inclusive technology teams. We offer a supportive and flexible working environment, including giving our staff the tools needed to work remotely.

We have a highly-focused team that brings together world-leading agriculturists, scientists and technologists. We partner with some of the global giants of technology, including Bosch and Microsoft. We have a strong commitment to open innovation and collaboration, both internally and externally.  

Our Founder and Managing Director has spent her life promoting inclusion and diversity at work. Our business is committed to creating the right culture, systems and flexibility for everyone to thrive and reach their full potential - regardless of their gender, race, ethnicity, disability or sexual orientation.

Enquiries

Enquiries can be made to our recruitment advisor:

Simon Tobin

+61 414 630 158

simon@tobinmcclintock.com

Level 22, 227 Elizabeth Street, Sydney NSW 2000


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