Role: Customer Success Manager
Reporting to: Operations Manager
Salary: A market competitive package including participation in The Yield’s employee share options plan
Hours: Permanent Full Time
The Yield is an Australian agricultural technology aiming to be a global leader in intelligent solutions in the agriculture and food industries, and whose vision is to feed the world without wrecking the planet.
It plans to do this by providing scalable digital technology that is designed with and for growers, reducing uncertainty created by weather to optimise and de-risk production in the agri-food supply chain. Our highly focused team brings together world-leading agriculturists, scientists, and technologists, and we partner with some of the global giants of technology.
We are looking for an experienced, technology-focussed project manager to manage the delivery of multiple customer contracts. Reporting to the Operations Manager, the role is responsible for ensuring the successful delivery of all customer projects.
The Customer Success Delivery Manager will work closely with multiple stakeholders in the organisation to manage new and existing customer projects ensuring a high level of customer satisfaction throughout.
In this role, they will manage the handover of any new contract from the sales team to the customer success team, bringing together the relevant team members for an internal project kick-off. They will be responsible for preparing project schedules and working with the appropriate team members to generate work breakdown structures.
Throughout the project they will track the progress of milestones and deliverables across multiple teams, producing reports and dashboards to communicate project status to both internal and external stakeholders via project meetings, go-to-market meetings, and customer delivery meetings. In addition, they will continuously identify and mitigate any risks and keep communication channels open with all stakeholders.
Upon project completion they will then manage the handover from project to business as usual.
This role requires an individual with a willingness to work within a team that places a core emphasis on customer led outcomes and has the ability to multi-task, managing various projects and elements simultaneously.
The Customer Success Delivery Manager is responsible for:
To be successful in this role you must:
We are looking for talented women and men who share our passion and hire on both skills and values. We are a truly diverse company and are actively striving to be an industry leader in building inclusive technology teams. We offer a supportive and flexible working environment, including giving our staff the tools needed to work remotely.
We have a highly-focused team that brings together world-leading agriculturists, scientists and technologists. We partner with some of the global giants of technology, including Bosch and Microsoft. We have a strong commitment to open innovation and collaboration, both internally and externally.
Our Founder and Managing Director has spent her life promoting inclusion and diversity at work. Our business is committed to creating the right culture, systems and flexibility for everyone to thrive and reach their full potential - regardless of their gender, race, ethnicity, disability or sexual orientation.
Enquiries can be made to our recruitment advisor:
+61 414 630 158
Level 22, 227 Elizabeth Street, Sydney NSW 2000