Job title: Customer Support Officer
Reporting to: Support Manager
Salary: A market competitive package including participation in The Yield’s employee share options plan.
Hours: Permanent Full Time
Location: Melbourne CBD
The Yield is an Internet of Things (IoT) agriculture technology company that works with leading growers, helping improve their yields by providing on-farm sensors and a platform that helps them make better every day decisions. Come join us in changing the face of agricultural technology and help feed the world without wrecking the planet.
We are looking for a Customer Support Officer to ultimately ensure our clients are provided exemplary customer service. You will also ensure our Customer Success team are always informed, enabled to achieve targets and contribute to business growth.
Since you'll be talking directly to our clients, some experience in the agricultural industry is important. You may have grown up on a farm or in a rural area, worked on a farm on in agronomy, agribusiness or environmental science and are now looking for a role where you can use that knowledge.
An understanding of our technology is also highly preferred; experience in cloud and IoT technology as well as maintaining and updating distributed agriculture and farm area networks (FAN) is important.
If successful, you'll also be responsible for communicating with clients, coordinating third party services and contributing to the Support and Development processes.
You are a natural communicator who loves engaging with customers and partners.
You have an understanding on the lives and businesses of our grower clients and thrive on providing an outstanding customer experience and driving success across organisations.
You have real-world experience in solving customer issues, updating and maintaining hardware and in working with a diverse section of the business to achieve the best outcome for clients.
You aren’t afraid to take responsibility for your work, to stretch yourself and be challenged.
You are flexible, positive and comfortable operating in a fast paced and rapidly-changing environment.
We also hope you love all things food and can relate to growers and producers across the food chain.
Please apply by sending a resume and cover letter to email@example.com
Please note, agency applications will not be accepted for this role. Only those with working rights to Australia need apply.